Community Outreach Specialist

About the Role

The Community Outreach Specialist is responsible for executing SPFC’s community outreach and engagement strategies to increase awareness and access across all SPFC programs and services. This position serves as SPFC’s primary field-based outreach representative, engaging directly with community members, supporting community partners, and connecting individuals to healthcare and supportive services. This role combines hands-on community engagement with outreach coordination and recruitment activities.

Key Responsibilities

• Executes community outreach strategies and engagement plans.
• Serves as SPFC’s primary representative at approved health fairs, screenings, resource fairs, food distributions, and outreach activities.
• Conducts direct outreach in priority zip codes and communities to increase awareness of SPFC services and programs.
• Informs community members about available healthcare, navigation, food access, and support services.
• Maintains positive working relationships with community organizations, faith-based partners, schools, and neighborhood groups.
• Serves as a liaison between SPFC and community members, helping build trust and awareness.
• Gathers feedback from community stakeholders regarding needs, barriers to access, and emerging community issues.
• Collaborates closely with Resource Navigators and program staff to support successful connections to services.
• Conducts timely outreach follow-up with prospective patients, clients, and referral sources.
• Coordinates and prepares for outreach activities, including event logistics and outreach materials.
• Maintains accurate records of outreach activities, referrals, contacts, and outcomes in SPFC databases.
• Tracks outreach, recruitment, and referral metrics and prepares regular reports for leadership.
• Monitors outreach effectiveness and provides observations and recommendations to leadership.
• Supports special projects, community initiatives, and other outreach-related activities as assigned.

Agency-wide Responsibilities

• Maintains documentation and records in compliance with HIPAA, and SPFC policies and procedures.
• Maintains confidentiality.
• Ensures communication and interactions with patients, clients, and community members are conducted with dignity and respect.
• Adheres to agency policies and procedures and all Federal and State regulations and local ordinances.

Requirements & Tech Stack

• Strong interpersonal and relationship-building skills.
• Ability to work effectively with people of various backgrounds.
• Excellent verbal and written communication skills.
• Strong public speaking and presentation skills.
• Capability to work closely with Executives and other organizational leaders in executing established vision and plans.
• Ability to work independently in community settings while exercising sound judgment and professionalism.
• Strong organizational and time-management skills with the ability to manage multiple outreach activities, events, and prioritize simultaneously.
• Experience in maintaining accurate records and databases.
• Proficient in Microsoft Office Suite and related software.
• Ability to learn and effectively utilize a variety of technology platforms and software.
• Commitment to SPFC’s mission and values, and a person-centered approach to service.
• Ability to meet deadlines.
• Valid FL Driver’s license with reliable transportation.

Qualifications

• Bachelor’s degree in Social Work, Human Services, Communications, or a related field preferred; or combination of education and work experience.
• 0-2 years of experience in community outreach.
• Demonstrated experience planning and executing community outreach activities preferred.
• Bilingual (Spanish) strongly preferred.
• Knowledge of healthcare systems, public health benefits, and community resources preferred.
• Experience in conducting community outreach, engagement, or resource navigation preferred.

Schedule

• 40 hours per week.
• Required community events may be during evenings and weekends; flexible hours are required.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to travel throughout the service area and work in a variety of community settings.
• Must be able to lift up to 25 pounds at times.