Senior Analyst, Claim Operations

Key Responsibilities

• Supports Run-Off / Cancelled Clients through consistent service delivery, timely response to requests, and adherence to client service standards.
• Demonstrates ownership of assigned activities and follows through on commitments.
• Develops foundational knowledge of claims operations, risk management, insurance concepts, and Gallagher Bassett products and services.
• Uses reporting tools to support client requirements and identify basic trends.
• Delivers accurate and timely execution of client deliverables while maintaining operational discipline and quality standards.
• Supports issue resolution through established processes and escalation paths.
• Communicates effectively with clients and internal stakeholders through professional verbal and written communication.
• Participates in client meetings and supports follow-up activities.
• Works effectively across business functions to resolve client needs, supports team objectives, seeks feedback, and contributes to a positive team environment.
• Understands client service expectations, prioritizes work effectively, demonstrates accountability, and develops awareness of how service quality impacts client retention and business outcomes.

Qualifications

• Client Support
• Service Delivery
• Stakeholder Coordination
• SLA Management
• Claims Operations
• Risk Fundamentals
• Reporting Tools
• Industry Knowledge
• Quality Management
• Problem Solving
• Execution Excellence
• Attention to Detail
• Written Communication
• Verbal Communication
• Client Interaction
• Meeting Coordination
• Collaboration
• Stakeholder Management
• Adaptability
• Continuous Learning
• Prioritization
• Time Management
• Commercial Awareness
• Accountability