Associate Salesforce Systems Administrator

Associate Salesforce Systems Administrator

Role Summary

The Salesforce System Support Specialist is responsible for performing general declarative Salesforce administrative duties, assisting with the ongoing maintenance and development of our Salesforce instance, helping to deliver high-quality enhancements, and providing 1st tier support for the organization. This role involves day-to-day support, administration of Salesforce, maintaining data cleanliness, and generating/analyzing reports.

Key Responsibilities

• Manage Salesforce continuous improvement projects end to end, coordinating cross-functionally to gather requirements, ideate and decide upon solution paths, implementation, and testing.
• Identify areas for improvement and cross-functional dependencies; brainstorm solutions and suggest optimal solution paths.
• Gain a deep understanding of sales systems and processes and provide insights into the impact of potential configuration changes.
• Manage Salesforce configuration projects, including declarative automation, objects, fields, page layouts, record types, custom settings, dashboards, and reports.
• Assist with onboarding and project training/enablement for sales tools and processes.
• Generate and analyze simple and complex reports from Salesforce based on business needs.
• Provide day-to-day support and administration for Salesforce.
• Manage all aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, and public groups.
• Maintain data cleanliness, identify, and resolve data inaccuracies within systems.
• Handle user support tickets.
• Perform bulk data management.
• Manage deal desk processes.

Requirements & Tech Stack

• Salesforce administration
• Declarative Automation
• Objects, Fields, Page Layouts, Record Types, Custom Settings, Dashboards, Reports
• User and License Management (Roles, Profiles, Permissions, Public Groups)
• Data Cleanliness and Inaccuracy Resolution
• Bulk Data Management
• SQL Server or academic study of SQL (preferred)

Qualifications

• 0-5 years of professional experience as a Salesforce Administrator.
• 4-year degree in Information Technology or Computer Science. Degrees in similar analytical areas of study will also be considered.
• Salesforce Admin Certification (a plus).
• Excellent communication skills and the ability to work as part of a team.
• Strong desire to learn and understand all aspects of the company’s operations.
• Ability to interact directly with other departments.
• Highly organized with exceptional attention to detail.
• Ability to handle multiple priorities in a fast-paced environment.
• Ability to travel 0-10% annually in the U.S. for team meetings, offsites, etc.