Trainee Medical Office Associate

About the Role

This is a trainee position with the potential for growth into a Medical Office Associate role upon successful completion of the training program.

Work Location

• Reporting Location: Bengaluru
• Work Location: Office-based
• Note: Remote work may be an option after full training and client approval; however, it is at the company and client's discretion.

Work Timings

• US Day shift, which translates to Indian night shift.
• Specific shift times will depend on the client’s time zone in the US.

Training Program

• On-the-job training (OJT): 3-4 months.
• An assessment will be conducted post-training.
• Successful completion leads to promotion to Medical Office Associate.
• No leaves are permitted during the training period.
• Trainees must adhere to shift schedules and avoid unscheduled breaks.
• Training will cover all processes within the Virtual Medical Office Services (VMOS) department.

Key Responsibilities (as Medical Office Associate)

• Submit, monitor, and document prior authorization requests.
• Manage the referral process, including scheduling, information forwarding, and follow-up.
• Track, schedule, and ensure timely processing of diagnostic imaging orders and result management.
• Schedule follow-up appointments for patients post-discharge or care transitions.
• Coordinate surgery dates and ensure preoperative requirements are met.
• Prepare and review patient charts for completeness and accuracy.
• Monitor, sort, and distribute incoming faxes.
• Conduct follow-up calls with patients and insurance providers.
• Navigate payer portals to download member lists and verify insurance eligibility.
• Analyze patient lists to identify those needing preventative measures.
• Document all interactions in the EHR or client's software.
• Follow up with and contact inpatients to schedule follow-care visits.
• Secure and enter inpatient data into the EMR.
• Create patient engagement letters, physician phone calls, reminders, and status updates.
• Extensively pre-chart for upcoming patient visits.
• Assist in patient and facility coordination.
• Assist in coordinating with facilities to extract patient records.
• Assist in scanning and uploading relevant patient documents.
• Assist with other administrative/clerical tasks.

Requirements & Tech Stack

• Typing Speed: at least 50 words per minute @95% accuracy.
• Excellent verbal and written English communication skills.
• Strong multitasking, time management, and target-achieving skills.
• Ability to convey information effectively to patients and healthcare professionals.
• Empathy and patience when interacting with patients.
• Ability to handle patient inquiries and concerns professionally.
• Experience with Electronic Health Records (EHR) or willingness to learn.
• Strong attention to detail and accuracy in documentation.
• Competency in computer skills, including Microsoft Word, PowerPoint, Internet, and Excel.

Qualifications

• Any life science graduate: BDS, BPharm, BAMS, BHMS, BSc. Nursing, BSc. Biotech, etc.
• Previous experience in a healthcare setting or related role is advantageous, but not required.

Career Growth

Trainee Medical Office Associate → Medical Office Associate → Sr. Medical Office Associate → Quality Auditor → Team Manager

Compensation & Benefits

• Training Period Stipend: 25,000 (CTC) per month.
• Post-Training CTC: 45,000 per month (revised upon successful completion).
• Medical Insurance: 4 lakhs per annum (covers self, spouse, and 2 children under 25).
• Group Personal Accident Policy: Covers 5 years’ CTC payment in case of accidental death.
• Canteen Facilities: Complimentary for office-based employees.
• Cab Facility: Company transportation provided for office-based employees.
• Male employees opting for own transport: Rs. 2000 reimbursement.
• Female employees with own vehicle (or spouse working at Scribe Emr with own vehicle): Rs. 2000 reimbursement.

How to Apply

• Visit: https://www.scribeemr.in/careers
• For doubts: [email protected]