Associate, Case Statusing

About the Role

MoveDocs is seeking a Case Statusing Associate to join a dynamic team. This role focuses on building and nurturing relationships with attorney customers while overseeing a portfolio of balance verification and statusing. The ideal candidate will be driven to meet and surpass monthly targets. This position also includes cross-training in other servicing roles to address business needs.

Key Responsibilities

• Collaborate with Servicing teams to build rapport, develop, and foster relationships with attorney clients to obtain case status on open cases.
• Contact attorneys and paralegals to gather updates on cases in litigation.
• Contact Health providers to acquire 'As Is' and Final Balance status.
• Calculate final balance amounts due and communicate payment amounts to attorneys.
• Manage incoming attorney-line and provider calls.

Requirements & Tech Stack

• Windows system proficiency.
• Proficiency in all Microsoft Office products.

Qualifications

• Previous experience in record retrieval, collections, sales, account management, or customer service is required.
• Bachelor's Degree is a plus, but not required.
• A Paralegal or legal background is a plus, but not required.
• Self-motivated with a desire to build great relationships and exceed monthly goals.
• Strong interpersonal skills; ability to handle interactions with attorneys, health providers, and sales people.
• Sound decision-making ability and proactive problem-solving.
• Excellent verbal and written communication skills.
• Ability to manage professional and executive relationships.
• Dependable, professional, and possess a good work ethic.
• Ability to work in a fast-paced environment with specific business goals and monthly quotas.