Grandbridge Loan Administration Analyst / Associate

About the Role

Perform loan administration duties for commercial real estate loans and enforce loan documents on behalf of the lender. Support the functions of Document Administration, New Loan Set-up, Tax and Insurance Administration, and Customer Service.

Key Responsibilities

• Perform new loan boarding and servicing-system setup for commercial real estate loans.
• Review executed loan and transaction documents to identify key servicing requirements and translate them into an accurate servicing setup.
• Board and validate CMBS, SASB, master servicing, and other commercial real estate transactions.
• Understand and validate complex loan structures, including component-level information and collateral relationships.
• Validate loan balances, payment terms, interest rates, payment dates, escrow and reserve requirements, collateral information, and other key servicing data against governing documents.
• Identify instances where boarding data, transferred servicing data, or system information does not agree with executed loan documents.
• Research and reconcile discrepancies involving payments, balances, interest calculations, escrow amounts, and other servicing data.
• Support servicing transfers and portfolio conversions by validating transferred information against governing documents and servicing records.
• Document validation work, exceptions, corrections, and conclusions clearly.
• Escalate exceptions or conflicting information when governing documents do not provide sufficient support for a servicing determination.
• Perform loan boarding quality-control activities and ensure identified exceptions are appropriately resolved.
• Maintain loan documentation through established imaging, retention, and workflow processes.
• Support release/satisfaction processing, UCC administration, and customer service inquiries.
• Take ownership of assigned loans through the onboarding and validation process.
• Identify opportunities to improve or automate loan onboarding, reconciliation, exception-management, and quality-control processes.

Requirements & Tech Stack

• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.

Qualifications

• Bachelor’s degree or equivalent education and related training.
• Good written and verbal communication skills.
• Ability to efficiently and consistently produce accurate work.
• Good organizational and problem-solving skills.
• Ability to multi-task in a high-paced environment with heavy interaction with borrowers.
• Ability to work in both a team or individual environment.
• Ability to travel, occasionally overnight.

Preferred Qualifications

• Mortgage Banking experience.
• Knowledge of commercial loan servicing.
• Direct CMBS and/or master servicing experience.
• Experience with SASB or other complex commercial real estate transactions.
• Experience with loan components and complex collateral structures.
• Experience with servicing transfers or loan portfolio conversions.
• Knowledge of investor reporting or securitization-related servicing.
• Post-closing or commercial loan-document review experience.
• Experience performing loan boarding quality control or operating within a formal control environment.

Other Job Requirements / Working Conditions

• Work Shift: 1st shift (United States of America)
• Language Fluency: English (Required)
• Able to sit for extended periods of time and periodically move about.
• Able to access and interpret client information from a computer.
• Able to hear and speak with individuals in person and on the phone.
• Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
• Able to focus, interpret information logically to solve problems, and answer customers’ questions appropriately.
• Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
• Travel: Minimal and up to 10%.
• Normal office environment.