Customer Experience Executive

About the Role

This is a Customer Experience Executive role at slice, a fast-paced, hyper-growth startup aiming to disrupt the payments space. The role involves ensuring customers have a smooth and positive journey with the company's products and services.

Key Responsibilities

• Deliver Top-Notch Support: Ensure every customer query is met with a quality response, following SOPs for smooth and efficient interactions.
• Be a Customer Advocate: Understand customer needs and guide them through using specific features.
• Dive into Problem-Solving: Analyze and report product issues by exploring different scenarios or stepping into the customer’s shoes.
• Keep Our Knowledge Base Sharp: Regularly update internal systems with insights from technical issues and customer conversations.
• Collaborate and Innovate: Share feature requests and clever workarounds with the team.
• Stay Ahead of the Curve: Inform customers about the latest features and functionalities.
• Ensure Resolution: Follow up with customers to confirm issues are resolved.
• Amplify the Customer Voice: Collect feedback from customers and share insights with Product, Sales, and Marketing teams.

Requirements & Tech Stack

• Experience: At least 2 years in a customer-facing role, or a fresher with outstanding communication skills.
• Versatile Support: Ability to handle calls, chats, and emails.
• Customer-Centric Approach: A strong focus on customer satisfaction.
• Tech-Savvy: Familiarity with help desk software and remote support tools. Experience with CRM systems is a plus.
• Communication Pro: Strong communication and problem-solving skills. Fluent in both English and Hindi.
• Multitasking: Ability to multitask and adapt quickly in a fast-paced environment.

Walk-in Drive Details

• Location: 1st floor, IndiQube Landmark, Chandra Reddy Layout, S T Bed Layout, Ejipura
• Date: Tuesday, 17th November
• Time: 11 AM – 3 PM