International customer support Voice

About the Role

Hiring enthusiastic candidates for an International Voice Customer Support process. The role involves handling international customer queries, providing effective solutions, resolving complaints, and ensuring excellent customer satisfaction through voice support.

Key Responsibilities

• Handle inbound and outbound customer calls from international customers.
• Understand customer queries and provide appropriate resolutions in a professional manner.
• Assist customers with service-related queries, account information, and general support.
• Resolve customer complaints and ensure timely follow-ups.
• Maintain excellent communication and build positive customer relationships.
• Follow company policies, process guidelines, and quality standards.
• Maintain accurate customer interaction records and update information in the CRM system.
• Meet daily performance metrics, customer satisfaction, and quality targets.
• Demonstrate active listening, problem-solving, and customer-handling skills.
• Ensure a professional approach while handling challenging customer interactions.

Requirements & Tech Stack

• Work Mode: Work from Office
• Shift: US/UK/Australian-aligned rotational night shifts (24/7 rotational shifts)
• Comfortable working from the office.
• Willingness to work in rotational night shifts.

Qualifications

• Qualification: Graduates and Undergraduates.
• Experience: Freshers or candidates with a minimum of 1 year of BPO experience.
• Excellent verbal communication skills in English.
• Good listening and customer-handling skills.

Salary Details

• 4 LPA to 5 LPA
• Additional Incentives: 2,500 monthly performance-based incentives.

Interview Process

• Round 1: HR Initial Screening
• Round 2: Voice Versant
• Round 3: Operations (Ops) Round