Telecaller

About the Role

• Full-time, on-site role based in Rajarhat.
• Focus on outbound and inbound calls to prospective and existing clients.
• Support lead generation and qualification activities.

Key Responsibilities

• Make outbound and receive inbound calls.
• Provide information about KMN Media’s services.
• Explain offerings clearly and answer questions.
• Update CRM records and maintain accurate call logs and follow-up schedules.
• Coordinate with sales and marketing teams to share call insights.
• Schedule meetings.
• Help improve scripts and calling strategies.
• Meet daily and weekly call targets.
• Maintain professional, courteous communication aligned with the company’s brand and values.

Requirements & Tech Stack

• CRM or call management tools experience.
• Basic computer literacy.

Qualifications

• Strong verbal communication and active listening skills, with a clear and confident telephone presence.
• Customer service and relationship-building abilities, including handling objections and queries politely and effectively.
• Ability to maintain accurate records and reports.
• Time management and organizational skills.
• Ability to understand and explain marketing and SaaS offerings in simple, accessible language.
• Prior experience in telecalling, telesales, customer support, or call center roles is an advantage.
• Comfort working in an on-site, fast-paced startup environment and collaborating with cross-functional teams.
• Minimum educational qualification: high school diploma.
• Higher education in business, marketing, or related fields is beneficial.
• Proficiency in English and at least one local/regional language is preferred.