Customer Service Associate

About the Role

Aseem Saree is looking for a customer-focused individual who can deliver an exceptional shopping experience and build meaningful relationships with our customers. This is a full-time Customer Service Associate role based in Mumbai in a hybrid setup.

Key Responsibilities

• Manage inbound and outbound customer interactions via phone, email, and messaging platforms.
• Ensure prompt and accurate responses to inquiries about products, orders, exchanges, and returns.
• Resolve customer concerns, track orders, and coordinate with warehouse and logistics teams.
• Update customers with clear, timely information.
• Maintain customer records and gather feedback.
• Share insights with the product and operations teams to improve overall customer experience.
• Follow established processes and adhere to brand communication guidelines.
• Contribute to a supportive, customer-centric culture.

Requirements & Tech Stack

• Demonstrated skills in Customer Support and Customer Service.
• Ability to foster strong Customer Satisfaction and Customer Experience.
• Strong Phone Etiquette and clear spoken and written communication in English.
• Proficiency in Hindi or other regional languages is a plus.
• Comfort with using CRM tools, order management systems, and common office software.
• Strong problem-solving ability and attention to detail.
• Reliability in following through on customer commitments.
• Ability to work in a hybrid environment from Mumbai, manage time effectively, and collaborate with cross-functional teams.

Qualifications

• Minimum educational qualification: high school diploma.
• A bachelor’s degree in any field is an advantage.
• Prior experience in customer service, retail, fashion, or e-commerce is preferred but not mandatory.