IT-Services
Suffolk Capital
Chennai, Tamil Nadu, India2h agovia LinkedIn
About the Role
In the IT-Services role, you will be responsible for supporting internal users with technical inquiries and issues. This is a full-time, fully on-site position based in Chennai.
Key Responsibilities
- Receiving and processing support tickets.
- Installing and maintaining hardware and software.
- Performing error analysis and troubleshooting.
- Collaborating closely with other IT teams to ensure stable and secure systems.
- Contributing improvement suggestions for processes and services.
Requirements & Tech Stack
- Technical Support & Troubleshooting: Strong skills in technical support, error diagnosis and resolution, and proficiency with common operating systems and standard software.
- Information Technology & IT Service Management: Solid understanding of IT infrastructure, networks, and IT service management processes (e.g., according to ITIL) to ensure stable IT operations.
- Customer Orientation & Service Competence: Excellent customer service skills, reliable communication, and a solution-oriented approach when interacting with internal stakeholders.
- Personal Competencies: Independent and structured work style, willingness to collaborate in a team, high willingness to learn, and good English language skills (written and spoken).
Qualifications
- Advantageous experience:
- Ticket and monitoring systems.
- Basic knowledge of IT security.
- Scripting or automation.
- Relevant IT degree or comparable professional experience.