Customer Support Executive / English BPO

Role: Customer Support Executive / Customer Service Representative (Voice / Chat / Email)

Location: Jaipur, Rajasthan (Work from Office)

Salary: 3.25 LPA - 4.5 LPA + Monthly Incentives

RELOCATION ASSISTANCE FOR OUTSTATION CANDIDATES

• Free 1-Way Travel Ticket (Flight / Train) to Jaipur
• 10 Days Complimentary Hotel Accommodation upon arrival
• Relocation Bonus & Joining Support (as per policy)

JOB OVERVIEW

We are hiring Customer Support Executives for premier International BPO processes in Jaipur. As a Customer Care Representative, you will interact with global customers to resolve queries, troubleshoot issues, and deliver world-class service through International Voice Process, Live Chat Support, and Email processes.

KEY RESPONSIBILITIES

• Handle incoming customer inquiries across International Voice, Chat, and Email channels professionally.
• Identify customer needs, troubleshoot technical/service issues, and provide timely, accurate resolutions.
• Maintain high Customer Satisfaction (CSAT) scores, quality scores, and First Contact Resolution (FCR).
• Communicate effectively with international clients using fluent English communication skills.
• Follow standard operating procedures (SOPs) and process guidelines efficiently.

REQUIREMENTS

• Excellent English Communication Skills (Spoken & Written).
• Good listening, comprehension, and customer care / problem-solving abilities.
• Basic computer literacy & typing speed (30+ WPM preferred for Chat/Email Non-Voice roles).
• Flexibility to work in rotational shifts (5.5-day work week with rotational offs).
• Openness to relocate to and work from office in Jaipur.

PERKS & BENEFITS

• Market-leading fixed CTC + lucrative uncapped monthly performance incentives
• Free outstation travel ticket + initial 10-day free hotel stay
• Exposure to tier-1 global brands, international client handling, and modern infrastructure
• Fast-track career growth into Team Leader, Quality Analyst (QA), or Trainer roles