Shift Supervisor

About the Role

At CVS Health, we are building a world of health around every individual, aiming to create a more connected, convenient, and compassionate health experience. Join a team of passionate colleagues dedicated to innovation, accountability, and prioritizing safety and quality.

Position Summary

The Shift Supervisor is a key leader supporting the CVS Store Management team. This role drives store execution and performance while fostering consumer loyalty through excellent customer service. When management is not present, the Shift Supervisor leads the store staff, ensures smooth operations, and oversees all opening and closing procedures.

Key Responsibilities

• Management
• Work effectively with store management and store crews.
• Supervise the store’s crew by assigning, directing, and following up on activities.
• Effectively communicate information to and from store management and crews.
• Customer Service
• Assist customers with questions, problems, and complaints.
• Promote CVS customer service culture (Greet, Offer Help, Thank).
• Handle all customer relations issues in accordance with company policy and promote a positive shopping experience.
• Maintain customer/patient confidentiality.
• Merchandise/Presentation
• Price merchandise.
• Stock shelves.
• Execute the displays, signage, and inventory of weekly, promotional, and seasonal merchandise.
• Execute the display and maintenance of off-shelf merchandise.
• Reset departments following POGs.

Requirements & Tech Stack

• Deductive reasoning ability
• Analytical skills
• Computer skills
• Advanced communication skills
• Supervision skills
• Ability to work a flexible schedule, including some early morning, overnight, and weekend shifts.
• Ability to work overtime as needed.
• Ability to respond to urgent issues at the store when they arise.

Qualifications

• Education: High School Diploma or Equivalent (preferred but not required).
• Experience: (Preferred) Experience as a retail supervisor.