Auto Property Damage Claims Associate

About The Company

Plymouth Rock Assurance is part of The Plymouth Rock Company, which writes and manages over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic. The company employs over 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of "A-/Excellent".

About The Role

This entry-level opportunity is ideal for upcoming college graduates interested in building a career in the insurance industry. The Auto Property Damage Claims Associate will investigate and manage auto property damage claims, evaluate liability, and work towards fair and timely claim resolutions. The role requires a high level of customer service, patience, and professionalism in a fast-paced environment with significant phone interaction.

Target Start Date: June/July 2027

Target Candidates: Students graduating in May 2027

Key Responsibilities

• Investigate and interpret policy provisions, endorsements, and conditions to determine coverage for automobile property damage claims.
• Identify and investigate contested coverage claims.
• Investigate auto accidents to assess liability by interviewing claimants, witnesses, and investigating officers.
• Secure and analyze pertinent records, documentation, and loss scene information.
• Evaluate and adjust reserves as necessary.
• Prepare dispatch instructions for field personnel to inspect vehicles.
• Negotiate and settle claims within individual authority limits.
• Maintain follow-up systems on pending files and communicate claim status.
• Act as an intermediary between the company, preferred vendors, and customers.
• Ensure compliance with privacy guidelines, applicable laws, and claims handling regulations.
• Investigate and initiate subrogation processes.
• Handle and respond to Special Civil Part lawsuits or intercompany arbitrations.
• Manage a customer-focused phone environment by answering calls, returning voicemails, and responding to emails and text correspondence.
• Process incoming and outgoing mail.
• Complete other duties as assigned.

Requirements & Tech Stack

• Microsoft Office Suite
• General computer applications

Qualifications

• Bachelor's degree required; candidates graduating in May 2027 are encouraged to apply.
• Previous auto property damage claims experience is welcome but not required.
• Comparative negligence claims handling experience is a plus.
• Strong written and verbal communication skills.
• Strong organizational skills.
• Strong analytical skills.
• Strong customer service skills.
• Ability to prioritize tasks.
• Ability to manage multiple responsibilities.
• Ability to work effectively in a fast-paced environment.
• Strong attention to detail.
• Sound judgment.
• Willingness to learn.
• Ability to handle challenging customer interactions with patience, empathy, and professionalism.

Salary Range

$53,500 - $60,000 a year. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.