Inbound Sales Representative Associate-Voice
Accenture
Gurugram1–3 yrs58m agovia Naukri
This job at a glance
- Who can apply
- 1–3 years of experience
- Must know
- Customer serviceOperationsStakeholder management
- Work
- On-site in Gurugram
- Pay
- Not stated by the employer.
- Skill demand
- Customer service15%Operations10%Stakeholder management1%of 150 similar fresher jobs posted in India this week
- Listed
- 13 Nov 2026 · still open
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About the Role
This role is part of the Next Generation Customer Operations process, focused on enhancing employee and customer service. You will be responsible for handling queries from employees, customers, and vendors of client organizations, ensuring seamless and personalized interactions. The role involves a blended support process, with 60-70% of interactions handled via calls, and the remaining volume divided between emails and chats. Services will primarily cater to the US region, requiring night shift availability as per IST.
Key Responsibilities
- Manage/resolve customer queries.
- Handle escalations and complaints from dissatisfied customers, providing resolutions.
- Close faults and complaints within SLA's.
- Solve routine problems, largely through precedent and referral to general guidelines.
- Interact within your own team and with your direct supervisor.
- Receive detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
- Make decisions that impact your own work.
Requirements & Tech Stack
- Strong problem-solving abilities.
- Critical/logical thinking abilities.
- Agility for quick learning.
- Strong analytical skills.
- Ability to manage multiple stakeholders.
- Detail orientation.
- Ability to perform under pressure.
- Customer service technology knowledge is required.
Qualifications
- Any Graduation.
- Previous experience in customer or employee support is a plus.