Customer Service Executive
SingX
Pune Division, Maharashtra, IndiaFresher1h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 1 year
- Must know
- Operations
- Nice to have
- Customer service
- Work
- On-site in Pune Division
- Pay
- Not stated by the employer.
- Skill demand
- Customer service48%Operations16%of 94 similar fresher jobs posted in India this week
- Listed
- 3 Nov 2026 · still open
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About SingX
SingX is a Singapore-based FinTech company offering fast, secure, and cost-effective cross-border remittance and foreign exchange services.
Position Overview
We are looking for a dedicated and customer-focused Customer Service Executive to join our growing team. You will be the first point of contact for our users, addressing queries, resolving issues, and ensuring a seamless transaction experience.
Key Responsibilities
- Customer Support & Engagement
- Respond promptly to customer inquiries via email, phone, live chat, and other communication channels.
- Provide accurate information about SingX services, processes, exchange rates, fees, and timelines.
- Resolve product or service issues by clarifying the customer’s complaint, determining the cause, and explaining the best solution.
- Escalation Management
- Escalate unresolved issues to appropriate internal teams while ensuring timely follow-ups.
- Liaise with partner banks, payment providers, and compliance teams as needed to support customers.
- Documentation & Reporting
- Maintain records of customer interactions, transactions, comments, and complaints.
- Generate daily/weekly reports on customer service metrics and support ticket trends.
- Feedback Collection & Service Improvement
- Gather customer feedback to identify common pain points and suggest service enhancements.
- Work closely with the product and operations team to improve user experience based on insights.
Requirements
- Proven customer support experience in a FinTech, remittance, banking, or payments company is preferred.
- Strong communication skills (both written and verbal) in English.
- Empathy, patience, and a strong customer-first attitude.
- Ability to work under pressure and handle high-volume support requests.
- Attention to detail, problem-solving skills, and multitasking abilities.
Nice to Have
- Experience with cross-border payments or knowledge of remittance compliance/KYC.
- Familiarity with MAS regulations and financial service industry standards.
Work Schedule
- Shift-based role to support customers across different time zones (may include weekends and public holidays on rotation).