Collection Associate, Voice Process
Wipro
PuneFresher1h agovia Naukri
This job at a glance
- Who can apply
- Freshers and up to 1 year
- Must know
- AccountingStakeholder managementCustomer service
- Nice to have
- SAPSalesforceCRM
- Work
- On-site in Pune
- Pay
- Not stated by the employer.
- Skill demand
- Accounting28%Stakeholder management19%Customer service17%SAP6%of 99 similar fresher jobs posted in India this week
- Listed
- 5 Nov 2026 · still open
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About the Role
Wipro is seeking proactive and detail-oriented Collections Associates to manage enterprise telecom customer accounts through voice and chat-based interactions. This role focuses on maintaining healthy receivables, ensuring timely collections, reducing DSO, resolving billing disputes, and achieving assigned revenue recovery targets. This is a target-oriented process where employees will be responsible for meeting collection and recovery goals while ensuring a positive customer experience.
Key Responsibilities
- Customer communication through Voice & Chat channels
- Billing date alignment and invoice validation
- Payment follow-ups and collections
- Dispute identification and resolution
- Payment reconciliation and account maintenance
- Compliance adherence and documentation management
- Collaborate with Finance and Billing teams for issue resolution
- Ensure timely collections and reduction in outstanding receivables
Requirements & Tech Stack
- Excellent verbal and written communication skills
- Strong chat etiquette and customer handling skills
- Understanding of collections, aging reports, DSO, and payment terms
- Good analytical and problem-solving abilities
- Attention to detail and documentation accuracy
- Ability to manage multiple accounts and priorities
- Strong negotiation and stakeholder management skills
- Experience with CRM tools such as SAP, Oracle, Salesforce, Freshdesk, or similar platforms is an added advantage
Qualifications
- Graduation Mandatory
- Fresh Graduates are eligible.
- Candidates with 12+ months of experience are eligible if they have:
- HSC + 12+ months experience
- Graduation + 12+ months experience
Preferred Experience
- Experience in B2C Collections Process
- Exposure to US Telecom Collections
- Comfortable working in rotational shifts and week-offs
- Strong customer service and collections background
Key Performance Indicators (KPIs)
- Average DSO per Account: 45 Days
- Monthly Collection Efficiency: 95% of Due Invoices
- First Contact Resolution: > 85%
Work Details
- Role Type: Individual Contributor (IC)
- Shift: US Shift | Rotational Shifts & Rotational Week Offs | 24/7 Process
- Work Mode: Work from Office (No Hybrid)