Specialist Medical Records Coordinator

About the Role

Child & Family Development is seeking a full-time Medical Records Coordinator / Patient Support Specialist to support medical records, insurance authorization, and administrative operations. This role is crucial for ensuring smooth operations by coordinating medical records requests, obtaining prior authorizations, and providing administrative support. The position offers variety and opportunities to support various administrative teams.

Key Responsibilities

• Process incoming medical records requests and coordinate secure release of patient records.
• Scan, upload, organize, and maintain accurate patient records and documentation within the electronic health record (EHR).
• Track medical records requests and ensure timely completion.
• Obtain and manage prior authorizations for therapy, testing, and other clinical services.
• Communicate with insurance companies regarding authorization requirements, status updates, and supporting documentation.
• Assist with insurance verification and benefit reviews.
• Support Patient Accounts & Billing with payment posting, account reconciliation, payment research, and accounts receivable.
• Assist Patient Services with front-desk responsibilities, including check-in/check-out and payment collection.
• Provide coverage and assistance across multiple administrative teams.
• Maintain accurate information across practice management and EHR systems.
• Identify and help resolve administrative issues.

Requirements & Tech Stack

• Healthcare experience is helpful.
• Strong administrative, organizational, and customer-service skills are required.
• Comfort in learning new systems and taking on diverse responsibilities.
• Experience with any of the following is a plus:
• Medical records management or health information administration
• Medical or behavioral healthcare offices
• Prior authorizations or insurance verification
• Medical billing, payment posting, or accounts receivable
• Patient registration or front-desk operations
• HIPAA compliance and handling confidential information
• Electronic health records (EHR) and practice management systems

Qualifications

• Organized, detail-oriented, and adaptable.
• Ability to work in a fast-paced healthcare environment.
• Dependable and a team player.