Customer Experience Intern
ALL MAN®
Gurugram, Haryana, IndiaFresher2h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 1 year · Any graduate
- Must know
- Excel
- Work
- On-site in Gurugram · internship
- Pay
- Not stated by the employer.
- Skill demand
- Excel9%of 149 similar fresher jobs posted in India this week
- Listed
- 2 Nov 2026 · still open
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ALL MAN®
About the Role
ALL MAN is a fast-growing men's grooming and personal care brand. We sell direct to customers through our own website and across marketplaces and quick commerce apps. Our customer experience team is the voice of the brand: they talk to customers on calls, email, and WhatsApp, solve problems quickly, and make sure every customer feels heard.
Key Responsibilities
- Call customers to confirm Cash on Delivery orders before they are shipped.
- Call customers whose orders were returned to us (RTO) and offer to reship the order or arrange a refund.
- Follow up with customers on open complaints.
- Make feedback and repeat-purchase calls to customers who received their order.
- Log every call and its outcome in our customer care sheet.
- Flag anything unusual (angry customer, product issue, delivery problem) to the senior team the same day.
Qualifications
- Student or fresh graduate; any stream.
- Speaks clear, confident Hindi and English.
- Patient and polite, even with upset customers.
- Comfortable making 60 or more calls a day.
- Basic Google Sheets or Excel skills.