Omni sports advisor

About the Role

As an Omni Sports Advisor at Decathlon in Bengaluru, you will provide customer-centric advice and support to help people discover and choose the right sports products and services for their needs. This is a full-time, on-site role requiring regular collaboration with teammates to deliver excellent service and promote Decathlon’s mission of making sport accessible to all.

Key Responsibilities

• Greet and engage with customers on the shop floor.
• Understand customer sporting goals.
• Guide customers through product features, usage, and care across multiple sports categories.
• Contribute to merchandising and store operations, including product display, stock replenishment, cleanliness, and basic safety checks.
• Support omni-channel services, such as assisting with online orders, click-and-collect, and digital tools.

Requirements & Tech Stack

• Customer service orientation: Ability to actively listen, understand customer needs, and provide clear, friendly, and solution-focused advice.
• Passion for sport: Hands-on experience in one or more sports and enthusiasm to share knowledge.
• Communication skills: Ability to explain product features and benefits in simple terms and interact confidently.
• Retail and operations skills: Product merchandising, stock handling, point-of-sale transactions, attention to store presentation and safety.
• Digital tools and omni-channel services: Comfort using mobile devices, store systems, and online platforms.
• Collaborative mindset, reliability, and willingness to work flexible hours, including weekends and peak periods.
• Ability to stand, move around the store, and perform light physical tasks (e.g., lifting, arranging stock).

Qualifications

• Prior experience in retail, customer-facing roles, or sports coaching is advantageous but not mandatory.
• Openness to learning.