Coach/Ops Mgr Trainee

About the Role

This role focuses on leading and developing teams, driving financial performance, and ensuring operational excellence within a store.

Key Responsibilities

• Lead and develop teams by teaching, training, and actively listening to associates.
• Tour stores and provide feedback using the TourtoTeach model.
• Communicate and collaborate with all levels of associates regarding store operations, technology, business initiatives, merchandising, and company direction.
• Introduce and lead company change efforts, providing clear expectations and guidance to implement business solutions.
• Communicate business objectives to teams effectively.
• Model and demonstrate exceptional customer service standards, following and demonstrating the One Best Way (OBW) service model.
• Manage and support customer service initiatives, such as store of the community and community outreach programs.
• Ensure customer needs, complaints, and issues are successfully resolved.
• Develop and implement action plans to correct deficiencies and provide process improvement leadership for a high-quality customer experience.
• Drive financial performance and sales by reviewing and evaluating Profit Loss (PL) statements.
• Manage and assist in budgeting, forecasting, and controlling expenses to align with sales.
• Monitor and ensure effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develop and implement action plans to mitigate shrink and achieve sales and profit goals.
• Provide supervision and development opportunities for hourly associates, including hiring, training, mentoring, assigning duties, setting clear expectations, providing recognition, and promoting a belonging mindset.
• Recruit and develop qualified associates to meet staffing needs and achieve company growth potential.
• Coordinate, complete, and oversee job-related activities and assignments.
• Develop and maintain relationships with key stakeholders.
• Support plans and initiatives to meet customer and business needs.
• Identify and communicate goals and objectives, building accountability and measuring progress.
• Identify and address improvement opportunities and demonstrate adaptability.
• Promote continuous learning.
• Ensure compliance with company policies and procedures.
• Support the company mission, values, and standards of ethics and integrity by implementing related action plans.
• Utilize and support the Open Door Policy.
• Provide direction and guidance on applying policies and procedures in executing business processes and practices.
• Build high-performing teams, embrace differences, and create a workplace where associates feel seen, supported, and connected through a culture of belonging.
• Create opportunities for all associates to thrive.
• Work collaboratively and build strong, trusting relationships.
• Communicate with impact, energy, and positivity to motivate and influence.
• Attract and retain talent, empower and develop talent, and recognize contributions and accomplishments.
• Maintain and promote the highest standards of integrity, ethics, and compliance.
• Model Walmart values to support and foster the company culture.
• Hold oneself and others accountable.
• Support Walmart's goal of becoming a regenerative company by making a positive impact.
• Act in a selfless, humble, self-aware, honest, fair, and transparent manner.
• Deliver results while putting the customer first, adapting to how, where, and when customers shop.
• Apply the Everyday Low Price (EDLP) and Everyday Low Cost (EDLC) business models.
• Make decisions based on data, insights, and analysis, balancing short and long-term priorities.
• Consider associates, customers, shareholders, suppliers, business partners, and communities when making plans.
• Display curiosity, a desire to learn, take calculated risks, demonstrate courage and resilience, and encourage learning from mistakes.
• Drive continuous improvements, adopt and encourage the use of new technologies and skills, and support others through change.

Requirements & Tech Stack

• 2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience.
• For facilities that sell firearms: Acknowledgment of required successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.
• For facilities that sell only ammunition and have state specific requirements: Acknowledgment that the position may require a current state-issued Certificate of Eligibility.
• Associates will be required to attend and successfully complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings).

Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University (Preferred).
• General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing (Preferred).

Compensation & Benefits

• Competitive pay.

• Performance-based bonus awards.

• Health benefits: Medical, vision, and dental coverage.

• Financial benefits: 401(k), stock purchase, and company-paid life insurance.

• Paid time off benefits: PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.

• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.

• PTO and/or PPTO: Used for vacation, sick leave, holidays, or other purposes; amount depends on job classification and length of employment; meets or exceeds paid sick leave laws where applicable.

• Live Better U: Walmart-paid education benefit program for full-time and part-time associates; programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates; tuition, books, and fees are paid by Walmart; eligibility requirements apply.

• Hourly wage range: $31.25 - $38.46.

• Actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

• Additional compensation: Annual or quarterly performance bonuses.

• Additional compensation (certain positions): Regional Pay Zone (RPZ) and State Pay Differential where applicable.