NOC Engineer

About the Role

Monitor network, service, and application platforms using enterprise monitoring tools.

Key Responsibilities

• Detect, acknowledge, and correlate alarms/events while performing initial triage and impact assessment.
• Create, manage, and maintain incident tickets with accurate severity, timelines, and documentation.
• Troubleshoot network and service issues across routing, switching, access, and application layers.
• Coordinate and manage P1/P2 incidents, including bridge calls and stakeholder communication.
• Escalate incidents to internal teams, vendors, and leadership to ensure timely resolution.
• Collaborate effectively with cross-functional teams to minimize service impact and restore services.
• Ensure compliance with operational processes, SLAs, and incident management best practices.