Associate

About Chargeback Gurus

Chargeback Gurus helps businesses protect and recover revenue by providing innovative chargeback management solutions, AI analytics, and insights powered by their proprietary Chargeback management platform. They help clients reduce chargebacks and increase recovery rates to maximize revenue. Their technology solutions use powerful AI insights, data science, and advanced analytics combined with deep industry expertise to deliver hundreds of millions of dollars in recovered revenue.

Key Responsibilities

• Work in the Business Operations team to service top US clients to fight, prevent, and recover revenue lost due to chargebacks.
• Review cases due to credit card fraud and investigate for solutions.
• Process and dispute credit card chargebacks and inquiries to recover funds, including investigations and communications with external partners.
• Engage with internal and external stakeholders to assist with investigations into the root cause of losses.
• Track and maintain fraud incident reports and other related analysis.
• Work with clients to collect and document information for resolving outstanding disputes.
• Ensure all chargeback activities are handled in accordance with regulatory requirements.
• Compile figures from various databases to build the team's monthly chargeback report.
• Validate chargeback reports utilizing internal and external software systems.
• Provide support for special projects as required.
• Ensure adherence to quality parameters.
• Analyze and develop service improvement strategies in response to client feedback.
• Support in complaint monitoring and effective and timely complaint resolution.

Requirements & Tech Stack

• Good knowledge of MS Office programs including Word, Outlook, Excel, and PowerPoint and PDF.
• Ability to run reports and analyze large data sets.
• Proven ability to multi-task, handle stressful situations, and deadline pressures.
• Problem-solving skills.
• Accuracy and attention to detail.
• Should be creative, systematic, and a fast learner.
• Strong oral and written competency.

Qualifications

• Good verbal and written communication skills.
• Ability to interact with clients and team members in a professional and respectful manner.
• Good team player and collaborate well with others with respect and dignity.
• Work schedule flexibility an absolute requirement based on business needs of a multi-shift operation.
• Flexible to work in both Day/Night shift.
• Freshers - UG Arts & Science 2024, 2025 & 2026 graduates.
• No PG and no Engineering graduates.