Child Support Business Analyst

About the Role

We are seeking a Business Analyst to support the planning, analysis, testing, and implementation of technology and business transformation solutions for Deloitte's Government and Public Services practice. In this role, you will work closely with clients, project teams, and technology stakeholders to gather requirements, analyze business needs, improve processes, and support successful project delivery. The ideal candidate brings foundational business analysis experience, strong analytical and communication skills, and the ability to support initiatives throughout the project lifecycle.

Key Responsibilities

• Supporting the elicitation, analysis, documentation, and validation of business, functional, and technical requirements
• Collaborating with clients, stakeholders, and project teams to understand business objectives, operational challenges, and program needs
• Documenting business processes, workflows, use cases, user stories, business rules, and functional specifications
• Supporting system implementation activities, including requirements traceability, testing coordination, defect management, and deployment readiness
• Assisting in facilitating stakeholder meetings, requirement workshops, and process improvement discussions
• Analyzing data, identifying trends, and developing recommendations to support business and technology decisions
• Contributing to project deliverables, status reporting, and client-facing communications
• Supporting business process improvement, organizational change, and technology modernization initiatives
• Staying apprised of developments across the broader child support market, including program, policy, and technology trends, and sharing relevant insights with the project team

Requirements & Tech Stack

• Microsoft Office Suite, including advanced Excel, PowerPoint, Word, Visio, or comparable business analysis tools
• Experience supporting Software Development Lifecycle (SDLC) activities including requirements management, design reviews, testing, defect triage, and implementation readiness
• Experience using Microsoft Office Suite, including advanced Excel, PowerPoint, Word, Visio, or comparable business analysis tools

Qualifications

• Bachelor's degree in Business Administration, Public Administration, Information Systems, Health & Human Services, Social Sciences, Computer Science, or a related field
• 2+ years of professional experience supporting business analysis, system implementation, technology modernization, or business process improvement initiatives
• 2+ years of experience gathering, documenting, and validating business requirements, user stories, business processes, workflows, and functional specifications
• Experience supporting Software Development Lifecycle (SDLC) activities including requirements management, design reviews, testing, defect triage, and implementation readiness
• Experience using Microsoft Office Suite, including advanced Excel, PowerPoint, Word, Visio, or comparable business analysis tools
• Excellent written and verbal communication skills with the ability to translate business needs into actionable requirements
• Ability to travel 0-20%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred Qualifications

• Experience with Child Support services from either a client or industry perspective
• Experience working on state government technology modernization or large-scale system implementation initiatives
• Experience documenting current-state and future-state business processes, use cases, business rules, operational procedures, and process improvement recommendations
• Experience working with Agile, Scrum, SAFe, or hybrid project delivery methodologies
• Experience facilitating stakeholder workshops, requirements sessions, user acceptance testing (UAT), and process design discussions
• Familiarity with requirements management and collaboration tools such as Azure DevOps, Jira, Confluence, or similar platforms

Skills

• Ability to work independently and collaboratively in a team-oriented environment
• Strong analytical and problem-solving skills
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships with clients and team members
• Ability to facilitate discussions and gather information from diverse stakeholder groups
• Ability to manage multiple priorities in a fast-paced and dynamic environment
• Strong organizational and time-management skills
• Ability to lead project tasks or workstreams with limited supervision
• Ability to mentor and provide guidance to junior team members
• Ability to meet deadlines while balancing competing priorities