Customer Relationship & Collection Executive

D2D Express Private Limited

Location: Sector 50, Gurgaon

Compensation: 18K-22K/month

Joining: Immediate

Role Overview

D2D Express is hiring a Customer Relationship & Collection Executive to ensure timely payment collections from clients (primarily schools and institutions) while maintaining strong, trust-based relationships. The role requires excellent communication skills, a soft yet persuasive approach, and the ability to safeguard client goodwill while driving financial discipline.

Key Responsibilities

• Call and follow up with clients to ensure timely payment collection.
• Build and nurture positive client relationships, ensuring trust in the brand.
• Convince clients effectively with polite yet impactful communication.
• Maintain detailed records of every call, follow-up, and payment status.
• Prepare daily/weekly reports on collection progress and client interactions.
• Coordinate with internal teams to resolve client queries promptly.
• Escalate issues professionally while preserving client respect.

Requirements & Tech Stack

• Strong verbal communication and listening skills.
• Soft-spoken yet confident and persuasive personality.
• Ability to handle sensitive conversations with tact.
• Organized and detail-oriented with strong reporting discipline.
• Proficiency in MS Excel/Google Sheets for maintaining records.

Qualifications

• Prior experience in client servicing, payment collection, or tele-calling preferred.