Area Manager, INFC Operations

About the Role

Amazon is seeking an Area Manager to lead operations across Quick Commerce Hubs (Dry Grocery and Perishable). The Area Manager will consistently focus on four core pillars: safety, quality, customer experience, and productivity.

Key Responsibilities

• Owns end-to-end responsibility for hub operations, including budgets, people development, third-party logistics (3PL) management, and operational performance.
• Ensures 3PL partner meets defined operational SLAs across inbound, outbound, ICQA, and FC Dock functions.
• Leads and develops a team of third-party Area Managers and Team Leads.
• Coaches and mentors leaders to achieve performance objectives.
• Fosters positive employee relations and builds leadership bench strength within the hub.
• Plans staffing and work schedules.
• Leads quality and process improvement initiatives.
• Drives change programs to ensure the hub meets business targets.
• Sets clear expectations for 3PL partners, tracks performance, provides feedback, and holds partners accountable for results.
• Ensures best practices are proactively identified and shared across departments, shifts, and the broader network.
• Works closely with cross-functional 3PL support teams including HR, Finance, Facilities, Security & Loss Prevention, IT, and Operations leadership, to secure resources, deliver projects, and support broader operational initiatives.
• Effectively resolves operational and people-related issues impacting assigned functional areas.

Requirements & Tech Stack

• Experience with third-party logistics (3PL) management.
• Experience working with HR, Finance, Facilities, Security & Loss Prevention, IT, and Operations leadership.

Qualifications

• 2+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• 2+ years of performance metrics, process improvement or lean techniques experience.