Intern

About the Role

Cravioo is seeking an Intern - Product Specialist and Onboarding Executive for a part-time, on-site role in the Greater Hyderabad Area. This position focuses on guiding new clients through the onboarding process, ensuring a smooth transition and active use of Cravioo’s products and services.

Key Responsibilities

• Identify, contact, and visit local restaurant owners to introduce them to our platform.
• Build and maintain a strong pipeline of potential restaurant partners within assigned territories.
• Conduct outreach through calls, in-person visits, and relationship-building activities to onboard new merchants.
• Clearly explain the app’s features, pricing structure, and value proposition to restaurant owners.
• Demonstrate how the platform can help increase delivery sales and improve restaurant operations.
• Guide restaurant owners through the onboarding process, including account registration and profile setup.
• Assist in uploading menus, adding business information, setting banking details, and configuring operating hours.
• Train restaurant staff on how to use the merchant dashboard and manage incoming digital orders.
• Serve as the primary point of contact for new partners during their first 30 days to ensure a smooth launch.
• Track onboarding progress, resolve merchant issues, and maintain high conversion and activation rates.
• Collaborate with internal teams to improve merchant experience and support growth targets.

Requirements & Tech Stack

• Client-facing skills, including Customer Onboarding and Client Onboarding capabilities.
• Excellent Interpersonal Skills and Communication skills.
• Solid Analytical Skills.
• Ability to manage multiple onboarding processes, prioritize tasks, and maintain organized records.
• Proficiency with common office software and CRM or onboarding tools is an advantage.

Qualifications

• Experience in customer success, account management, or implementation roles is beneficial.
• Comfort working on-site in the Greater Hyderabad Area.
• Willingness to travel locally to meet restaurant owners face-to-face.
• Ability to work in a field-based role with frequent travel and on-site meetings.
• Relevant education in business, communications, or a related field, or equivalent practical experience.

Additional Information

• Pay Scale: Performance only incentives up to ₹35,000 per month.
• Minimum hours per week: 10 hours.
• Opportunity for a full-time role transition after successfully completing a 2-month internship.