Student and Teacher Operations Assistant

About the Role

You will be the friendly, reliable point of contact for students, parents, and teachers at Musician Teacher, an online music academy. Your role will involve managing inquiries, assisting with trial class bookings, maintaining class schedules, and handling payment-related tasks.

Key Responsibilities

• Reply to new inquiries from prospective students and parents quickly, warmly, and clearly.
• Guide new leads toward booking a free trial class and follow up afterward.
• Coordinate class schedules between teachers and students across time zones.
• Handle reschedule and cancellation requests and keep all parties informed.
• Act as the first point of contact for teachers and students during ongoing classes.
• Send payment reminders politely and keep payment records accurate.
• Follow up on payment queries and escalate issues to the founder.
• Maintain tidy records to ensure nothing is missed.
• Report any concern, complaint, or child welfare issue to the founder the same day.
• Share a simple weekly update on inquiries, schedule changes, and payments.

Requirements & Tech Stack

• Fluent written and spoken English.
• Fluent written and spoken Hindi.
• Warm, polite, and professional communication skills, especially with parents.
• Strong organisation and attention to detail.
• Comfortable working across time zones and following up reliably.
• Honesty and good judgment with student information and payment records.
• Access to your own laptop or computer, reliable internet, and a quiet workspace.

Qualifications

• No experience required; training will be provided.
• Nice to have: Experience in customer service, admin, scheduling, or education.
• Nice to have: Familiarity with WhatsApp, email, Google Workspace, and spreadsheets.

Engagement

• Fully remote, part-time role.
• 20 to 25 hours per week.
• 3-month contract, with potential for extension based on performance and academy needs.
• Competitive pay.