PT Customer Service Representative
National Fitness Partners
Philadelphia, PA0–3 yrs1d agovia LinkedIn
This job at a glance
- Who can apply
- New grads and up to 3 years · Diploma
- Must know
- Customer service
- Work
- On-site in Philadelphia
- Pay
- Not stated by the employer.
- Listed
- Nov 6, 2026 · still open
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About the Role
At National Fitness Partners, we transform lives through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience. We are seeking a Customer Service Representative to provide a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional Judgement Free member experience.
Key Responsibilities
- Answer phones in a friendly manner using information script.
- Greet members, sign up and tour new members, and log amenities.
- Respond to member questions and concerns in a timely and professional manner.
- Process beverage or merchandise purchases through the point of sale system.
- Promote our unique fitness instruction classes (PE@PF) to active and new members.
- Provide a clean, sanitized, and safe club environment.
Requirements & Tech Stack
- Customer service experience
- Basic computer proficiency
- Must be able to work weekends/holidays
- Must be able to work Sat, Mon, Tues, Thurs evening
Qualifications
- High school diploma/GED equivalent preferred
- Must be 18 years of age or older
Physical Demands
- Frequent lifting, carrying, pushing, and pulling
- Must be able to lift up to 75 lbs.
- Will encounter cleaning chemicals during shift
- Frequent climbing, balancing, kneeling, and crouching during shift
- Continual reaching with hands/fingers/arms during shift