CHB Operations Associate

About the Role

As a CHB Operations Associate, you will play a critical role in ensuring customers’ imports move smoothly, compliantly, and on time. You will manage end-to-end customs brokerage operations for a dedicated portfolio of accounts, partnering closely with customers, carriers, government agencies, and internal teams. This is an ideal opportunity for someone who thrives in a fast-paced, detail-oriented environment and wants to build strong expertise in customs brokerage while contributing directly to customer satisfaction and operational excellence.

Key Responsibilities

• Take ownership of daily customs brokerage operations for assigned customers.
• Serve as a trusted point of contact for customers, responding to questions and providing timely, accurate shipment updates.
• Prepare and process U.S. Customs entries and Partner Government Agency (PGA) filings, ensuring full regulatory compliance.
• Open and manage entry files in alignment with defined KPIs and service standards.
• Coordinate shipment clearance with freight forwarders, steamship lines, airlines, and container freight stations (CFS) to ensure timely release.
• Track and trace inbound shipments from port or airport through final delivery.
• Ensure all required documentation and entry packages are accurately uploaded into operating systems.
• Complete customer billing, delivery orders, and required operational reports.
• Maintain and update customer Standard Operating Procedures (SOPs) as needed.
• Collaborate closely with teammates and cross-functional partners to support coverage, cross-training, and peak-volume needs.

What Success Looks Like

• Timely and accurate processing of shipments within agreed KPIs.
• High attention to detail and data accuracy.
• Strong adherence to company policies and all CBP and PGA regulations.
• Proactive communication and follow-through with customers and internal partners.
• Reliable submission of delivery orders and required documentation.

Your Impact

• Customer experience & quality – delivering on service commitments and building trust.
• Compliance & process maturity – ensuring regulatory adherence and operational consistency.
• Operational efficiency & cost control – supporting productivity and standardized processes.
• Technology adoption – contributing to continuous improvement and digital transformation initiatives.

Internal Partners

• CHB Operations Managers and Leaders
• Senior CHB Operations Associates
• Regional CHB Leadership
• Program and Implementation Managers
• CHB Compliance and IT teams

External Partners

• Assigned customs brokerage customers
• Government agencies (CBP, FDA, USDA, and others)
• CHB systems and technology vendors

Requirements & Tech Stack

• 6–12 months of customs brokerage or related industry experience.
• Strong verbal and written communication skills.
• Highly organized, detail-oriented, and comfortable working under pressure.
• Ability to manage multiple priorities in a fast-paced environment.
• Team-focused mindset with a strong sense of ownership and accountability.

Qualifications

• At least 2 years in a CHB or operational support environment preferred.
• Bachelor’s degree preferred (or equivalent work experience).
• Customs House Broker License preferred but not required.

Locations Available

• Atlanta, Georgia
• Charlotte, North Carolina
• Valley Stream, New York
• Florham Park, New Jersey
• Los Angeles, California