Office Manager

About the Role

Floor Coverings International Dakota County is seeking an Office Manager to be key to the growth and expansion of the local franchise. This role will enable more proposals to be written, lead scheduling and installation of projects, assist with marketing efforts, and help maintain clean financials.

Key Responsibilities

Customer Management

• Develop trust with customers by living Core Values.
• Provide extra-mile service to create raving fans.
• Convert leads to appointments by scheduling for the sales team.
• Follow up on open proposals.
• Keep the showroom and office organized and presentable.
• Assist in the development, management, and delivery of local marketing tactics.
• Resolve customer conflicts.

Marketing

• Provide extra-mile service by going above and beyond expectations.
• Strengthen emotional connections with customers and the community by engaging in the community.
• Support and participate in home shows.
• Support and implement local marketing efforts.

Operations (Production)

• Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.
• Order all products needed for jobs accurately and follow up on delivery.
• Schedule jobs to meet customer and installer schedules.
• Communicate with installers and customers on start dates and times.
• Update the customer with ongoing details of installation and job progress.
• Obtain written permission for any changes in contracted work.
• Confirm scope of work and compensation with installers prior to job start.
• Update Salesforce/production board daily with job status and upcoming schedule.

Financials

• Complete the job costing form with pertinent details as a job is landed and produced.
• Track, prepare, and manage timely payment of business-related expenses.

Continuous Improvement

• Attend weekly meetings with the owner.
• Submit the GS&R Prep form weekly via email.
• Work weekly and monthly to meet goals.
• Attend training seminars at the owner’s discretion.
• Make decisions and act in accordance with Floor Coverings International's core values and mission.

Qualifications

• Excellent customer service skills.
• Strong communication skills, particularly over the phone.
• Organized, detail-oriented, and able to multi-task.
• Able to work independently without supervision.
• Bookkeeping experience using QuickBooks is a plus.

Perks and Benefits

• Paid training.
• 30-40 hours per week.
• Performance-based incentives.
• Annual company convention (determined by owner and local structure goals).

Compensation: $20.00 - $25.00 per hour