Advisor
ORN Journeys
This job at a glance
- Who can apply
- Freshers and up to 1 year
- Must know
- SalesCustomer serviceOperationsBudgetingLead generationCRM
- Work
- On-site in Bengaluru
- Pay
- Not stated by the employer.
- Skill demand
- Sales32%Operations28%Customer service10%Budgeting9%of 99 similar fresher jobs posted in India this week
- Listed
- 28 Oct 2026 · still open
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Job Title: ORN Advisor
Company: ORN Journeys
Location: Bengaluru
Employment Type: Full-time | On-site
Function: Sales & Customer Experience
About ORN Journeys
ORN Journeys is reimagining travel by bringing together mobility, stays, journeys, local operations, technology, and customer support into one connected travel ecosystem. Our goal is to make travel simpler, more accessible, and more reliable.
About the Role
The Customer Journey Advisor is a premium, customer-facing sales role where you will guide customers from their first enquiry through booking, pre-departure preparation, travel support, and post-trip engagement. You will be the primary point of contact, helping customers choose the right travel experiences while building lasting relationships.
Key Responsibilities
- Understand customer travel requirements, preferences, budgets, and expectations.
- Recommend suitable travel products, holiday packages, and customized itineraries.
- Explain itineraries, package inclusions, pricing, visa requirements, documentation, and payment processes.
- Handle inbound and outbound customer calls.
- Follow up with interested customers and convert enquiries into confirmed bookings.
- Maintain accurate customer information and follow-up activities in the CRM.
- Coordinate with product and operations teams to ensure smooth customer fulfilment.
- Support pre-departure readiness and resolve customer queries.
- Build customer relationships and identify repeat-travel and referral opportunities.
Qualifications
- Fresh graduates from any discipline with a passion for travel and customer conversations.
- Candidates with experience in travel and tourism, travel sales, holiday package sales, or travel consulting are encouraged to apply.
- Excellent spoken English and strong communication skills.
- Kannada, Hindi, and other regional languages are an advantage.
- Confident, persuasive, and customer-focused approach.
- Comfortable with sales targets, follow-ups, and CRM tools.
- Strong organizational skills and attention to detail.
- Willingness to work from our Bengaluru office.