Private Wealth Management Client Service Associate

About the Role

Client Service Associates provide exceptional service to clients and support Financial Advisors (FAs)/ Private Wealth Advisors (PWAs)/ teams. This role cultivates trusted relationships through regular client interactions and assists clients with everyday needs, prioritizing a client-first mindset.

Key Responsibilities

• Client Support
• Cultivate and enhance new and existing client relationships through active communication.
• Process client requests, resolve inquiries, and provide guidance.
• Ensure key information and documentation remains current.
• Identify and assist with Firm services and solutions, including banking products and secure, digital offerings like Morgan Stanley Online and Morgan Stanley Mobile.
• Confirm authorization and authenticate clients when processing requests.
• Onboard and maintain client accounts, including collecting client information and required documentation.
• Assess risk, process money movement transactions, and handle estate needs.
• Input orders at the direction of clients and/or Financial Advisors.
• Discuss reinvestment options and corporate actions with clients at the direction of Financial Advisors.
• Prepare financial plans, client reports, and other materials for client meetings.
• Review and take appropriate action on client account alerts.
• Other
• Partner with Financial Advisors in developing a business plan and delivering against a client service model.
• Support the team’s marketing strategy by maintaining marketing materials, including digital and social media platforms, and planning client events and seminars.
• Actively engage in available training and education programs, including firm strategic priorities, professional development, and staying current on policies, procedures, and new platforms.
• Attend scheduled targeted/monthly field service professional and/or training calls.
• Perform administrative duties that support Financial Advisors in daily business practices, including telephone coverage, business travel arrangements, coordination of client meetings, preparing travel & expense reports, and file & calendar maintenance.
• Proactively participate in firm initiatives directed by local management.
• Regularly seek opportunities to use firm resources for peer sharing and collaborating with Financial Advisors.

Requirements & Tech Stack

• Willingness to obtain Series 7 (GS) and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA).
• Strong industry, product, and branch procedures knowledge.
• Exceptional writing, interpersonal and client service skills.
• Detail-oriented with superior organizational skills and ability to prioritize tasks.
• Strong computer skills and knowledge of Microsoft Office products.
• Ability to work in a fast-paced, evolving environment.
• Goal-oriented, self-motivated and results-driven.
• Knowledge of financial services products, including but not limited to equities, bonds, options, mutual funds, annuities, insurance, and managed accounts.

Qualifications

• High School Diploma/Equivalency.
• Two or more years of industry experience preferred.
• College degree preferred.
• Team player with the ability to collaborate with others.