Customer Support Officer

Job Title: Customer Support Officer

About the Role

We are seeking a dedicated and detail-oriented Customer Support Officer to join our team. The ideal candidate will possess strong knowledge in the insurance sector and demonstrate exceptional communication skills, both written and spoken. This role is crucial in providing outstanding support to our clients, ensuring their inquiries and concerns are addressed promptly and effectively.

Key Responsibilities

• Respond to customer inquiries regarding insurance products and services, providing accurate and timely information.
• Assist customers in understanding their insurance policies, claims processes, and coverage options.
• Document customer interactions and maintain detailed records of inquiries and resolutions.
• Collaborate with internal teams to resolve customer issues and improve service delivery.
• Conduct follow-ups with customers to ensure satisfaction and address any ongoing concerns.
• Stay updated on industry trends, product knowledge, and regulatory changes affecting the insurance sector.
• Participate in training sessions and workshops to enhance communication and customer service skills.
• Provide feedback to management on customer trends and potential areas for service improvement.

Requirements & Tech Stack

• Strong knowledge of insurance products and services.
• Excellent written and verbal communication skills.
• Ability to convey complex information in a clear and concise manner.
• Proficient in using customer support software and tools.
• Strong problem-solving skills and attention to detail.

Preferred Skills

• Experience in a customer support role within the insurance industry.
• Familiarity with CRM systems and customer support platforms.
• Ability to work collaboratively in a team environment.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.

Qualifications

• Bachelor's degree in Business Administration, Communications, or a related field.
• Relevant certifications in insurance or customer service are a plus.
• Demonstrated ability to handle customer inquiries with professionalism and empathy.

About Mphasis

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.