Front Desk Supervisor

About White Lodging

White Lodging develops and operates a portfolio of award-winning premium hotels, rooftop bars, and restaurants. We are hiring a Front Desk Supervisor to support daily hotel front office operations at one of our premium hotel properties. This is an entry-level hotel leadership role for a hospitality professional ready to supervise a front desk team, own shift operations, and deliver an exceptional guest experience.

Key Responsibilities

• Deliver the highest quality of guest service on every shift — anticipating and exceeding guest expectations.
• Run the "perfect shift" — ensuring all front desk checklist items are completed, hotel brand standards are consistently upheld, and the front office team is set up for success.
• Supervise front desk agents and associates — monitoring performance, enforcing brand and service standards, and providing real-time coaching and support.
• Oversee all front desk and front office operations in the absence of the Front Desk Manager — serving as the on-shift leader and primary point of escalation for guest concerns and team needs.
• Perform hands-on front desk duties and operate hotel front office systems and equipment as needed.
• Assist with new associate onboarding, training, and cross-training — helping build a knowledgeable, confident front desk team.
• Handle additional responsibilities as assigned to maintain smooth hotel front office operations.

Requirements & Tech Stack

• Prior hotel front desk, guest services, or hospitality experience preferred — not required; we will train the right candidate with the right attitude and service instincts.
• A desire to step into a hotel leadership role and grow your career — this is an entry-level supervisory position with a clear path to Front Desk Manager.
• An outgoing personality, positive attitude, and genuine passion for delivering exceptional hotel guest service.
• Adaptability and composure in a fast-paced hotel front office environment.
• Strong communication skills and a natural ability to support, motivate, and direct a hotel front desk team.
• Flexibility to work varied shifts — including evenings, weekends, and holidays.

Qualifications

• None explicitly stated beyond the responsibilities and requirements.

What You Can Look Forward To

• Advanced scheduling with easy shift swapping via our app
• DailyPay — get paid when you need it
• Unlimited employee referral bonuses
• 401(k) with company match
• Paid time off (PTO) with rollover
• Complimentary wellness tools
• Leadership development & tuition reimbursement
• Discounts on hotel rooms, dining, and travel
• Growth opportunities across multiple hotel properties in your market

Full-time associates also receive: Medical, dental, and vision insurance — starting day 1; Life and disability insurance; Paid parental leave; Employee Assistance Program (EAP).

Compensation starts at $20.00 an hour!