Insurance Operations Associate

About the Role

Wert Group is hiring an Insurance Operations Associate for work with insurance carriers and agencies. This full-time, remote position is open to candidates anywhere in the United States.

About Wert Group

Wert Group is a management consulting firm based in Boston, advising owners and management teams on strategy, organization design, operating models, and governance. They work with companies that have operations in Germany, Austria, and Switzerland.

Key Responsibilities

• Review samples of claims and policy files and record how each case was handled.
• Map underwriting and claims workflows, including hand-offs and approval steps.
• Measure cycle times, reopen rates, and error rates from client data.
• Check files against client procedures and state rules, and note the gaps.
• Prepare tables and charts for client reports and steering committee papers.
• Take notes in interviews with adjusters, underwriters, and service teams.
• Keep the project's document and data request log up to date.

Requirements & Tech Stack

• Experience in insurance, claims, underwriting support, or a similar operations role (internships included).
• Careful with details and comfortable reading long documents.
• Microsoft Excel and PowerPoint.
• Strong written English.

Qualifications (Nice to Have)

• A property and casualty or life and health license.
• A bachelor's degree in business, finance, or economics.
• German language proficiency.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and paid holidays.
• Annual professional development budget.
• Laptop and home office equipment for remote work.