Member Experience Associate
Industrious
Boston, MA0–2 yrs2h agovia LinkedIn
This job at a glance
- Who can apply
- New grads and up to 2 years
- Must know
- OperationsMarketing
- Work
- On-site in Boston
- Pay
- Not stated by the employer.
- Skill demand
- Operations37%Marketing13%of 99 similar entry-level jobs posted in the US this week
- Listed
- Oct 28, 2026 · still open
Sign in free to see which of these skills your resume already shows.
About The Role
This is an in-person hospitality role, based on site 5 days a week. Candidates must live within an easy commute of Boston, MA.
As a Member Experience Associate At Industrious, you will be the heart of the member experience, aiming to create great days for all who enter your office.
Key Responsibilities
- Prepare the office for the day: brewing coffee, setting out breakfast, and stocking shared amenities.
- Proactively manage inventory and order office supplies.
- Build events and design unique signage.
- Add new members into multiple systems to ensure a seamless first day.
- Assist members with IT or Wi-Fi issues.
- Participate in local marketing events.
- Conduct office tours.
Requirements & Tech Stack
- Perform repetitive tasks requiring frequent lifting, carrying, pushing, and pulling objects up to 25 lbs.
- Stand, bend, kneel, reach, and walk for extended periods throughout the day.
- Operate machines/appliances including printers, dishwashers, blenders, snack carts, knives, kitchen utensils, etc.
- Participate in food preparation and cleaning duties, maintaining compliance with health and safety regulations.
- Use of cleaning chemicals and equipment.
- Ensure work areas are kept in a sanitary condition and all safety protocols are followed.
Qualifications
- No member request is too big or too small to handle.
- Energized by meeting people and working in a team.
- Ability to create order out of chaos and plan ahead.
- Resilient and prepared for unexpected challenges.
- Willingness to perform behind-the-scenes work.
- Desire to improve and make things more efficient.
- Ability to connect effortlessly with members.
- Passionate about building relationships and community.
Compensation starting at $25.25 per hour, with actual base compensation based on experience, knowledge, skills, and qualifications.
Perks & Benefits
- Fixed hours for stability.
- Commuter Stipend of $150 / quarter.
- Travel stipend $150/annually (after 90 days).
- End of Year Bonus of $1500.
- Sick pay as required by law.
- Benefits bundle through Sequoia.
- Heavily subsidized healthcare plans.
- Generous paid time off.
- Wellness programs.
- Professional development grants.
- 401k plan.