Ambassador

About the Role

The Ambassador is committed to delivering exceptional 5-star customer service on behalf of the FBO, ensuring a welcoming and professional experience for our customers, visitors, and business associates.

Key Responsibilities

• Welcome and escort passengers and crew upon arrival or prior to departure at the FBO, serving as a liaison for service requests, internal department support, and staff needs.
• Ensure customers receive attentive care both inside the FBO and outdoors on the ramp and street side.
• Provide proactive, efficient, and polished concierge service, including proper greeting and escorting of customers during arrival and departure on and off the ramp.
• Acquire in-depth knowledge of Jet Aviation’s history, business lines, affiliates, sister companies and their respective service offerings.
• Develop a thorough understanding of the immediate geographic area surrounding the FBO, as well as extensive knowledge of the city and region, including restaurants, hotels, sightseeing, entertainment and special events to provide accurate referrals and information.
• Maintain flexibility to work varied schedules, including nights, weekends, and holidays.

Work Schedule and Compensation

• The role formally operates 24 hours daily, 7 days weekly.
• The 1st shift (7 am - 3:30 pm) will be the initial assignment.
• Training for this role is expected to last approximately 4–6 weeks, with potential for differing hours during this period.
• Baseline pay: $23.50 - 24.00 hourly (equivalent to $48,000 - $49,000 annually).
• Performance-based bonus up to 5% of annual salary.

Benefits/ Perks

Full-time employees can enjoy selections from a comprehensive benefit package including:

• Financial Perks: Base hourly pay + overtime, holiday pay + paid time off (including 3 floating holidays), 401(k) benefits with a $1 for $1 match up to 6%, General Dynamics Employee Discounts.
• Wellness and Health Perks: Multiple Medical, Dental & Vision insurance options, paid sick time, Employee Assistance Program, Wellness Programs, Health Awards.
• Performance Perks: Annual Merit Increase opportunity, annual bonus potential up to 5%.
• Continued Education Perks: Tuition Reimbursement for approved pursuits.

Requirements & Tech Stack

• The ambassador should represent a polished Jet Aviation colleague, embodying the virtues and culture that define Jet Aviation.
• Minimum of an associate’s degree in hospitality, or related field, or 2-3 years of relevant experience and/or a combination of both.
• Experience in the aviation industry or a related field (e.g. hospitality) is an advantage.
• Required to hold a valid driver’s license.
• Ability to remain calm and perform effectively under pressure.
• Demonstrates cultural awareness and the necessary sensitivity in diverse environments.
• Upholds strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency).
• Ability to obtain an airport ID badge within 30 days of employment.

Physical Demands and Work Environment

• Required to use hands and fingers, handle, or feel, or reach.
• Frequently required to stand, walk or sit.
• Occasionally required to climb or balance, kneel, crouch or crawl.
• Must regularly lift and/or move up to 25 pounds.
• Specific vision required: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust and focus.
• Ability to work in both a heavy maintenance environment and in upscale customer areas.
• Noise level is usually moderate with occasional high volume; work environment can be loud.
• Frequently exposed to vibration.
• Occasional fuel fumes may permeate the workplace.
• Willing and able to work in all types of weather conditions.
• Hangar environment may be extreme hot and cold during certain seasons.

Additional Details

• A multistage interview process, including connections with team members and leaders, can be expected.
• Selected candidate must successfully pass pre-employment requirements.