Client Coordinator

About the Role

Ernest is seeking a Client Coordinator (B2B customer service rep) for our division located in Houston, TX. This is a full-time, non-exempt position responsible for establishing reliable business partnerships with clients.

Key Responsibilities

• Understand client business needs, order history, and relevant information.
• Provide clients with additional product offerings aimed at strengthening their businesses.
• Coordinate routine interactions between clients, Client Relationship Managers (CRMs), and other support staff.
• Ensure clients experience the highest level of service.
• Manage large volumes of emails from multiple accounts simultaneously.

Requirements & Tech Stack

• High School Diploma or General Education Degree (GED)
• Familiarity with and experience using Microsoft Office (e.g., Word, Excel)
• Strong clerical skills, including data entry and document organization
• Basic computational skills (e.g., converting fractions to decimals, division, multiplication)
• Ability to communicate effectively with internal and external stakeholders, both verbally and in writing
• Highly organized, self-starter, detail-oriented
• Friendly, professional, helpful demeanor

Qualifications

• 2+ Years of Customer Service Experience (Preferred)
• Working knowledge of Enterprise Resource Planning (ERP) systems (Preferred)

Pay range: $25-28/hour