Customer Contact Comms New Associate, Voice
Accenture Solutions Pvt Ltd
BengaluruFresher5h agovia Naukri
This job at a glance
- Who can apply
- Freshers and up to 1 year
- Must know
- Customer service
- Work
- On-site in Bengaluru
- Pay
- Not stated by the employer.
- Skill demand
- Customer service75%of 142 similar fresher jobs posted in India this week
- Listed
- 5 Nov 2026 · still open
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About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.
About the Role
You will be aligned with our Customer Support vertical and help us in managing and resolving customers' queries, handling escalations and complaints of dissatisfied customers, and giving best resolutions. You will also be responsible for closing faults and complaints within SLAs.
Key Responsibilities
- Solve routine problems, largely through precedent and referral to general guidelines.
- Manage and resolve customer queries.
- Handle escalations and complaints from dissatisfied customers.
- Provide resolutions to customer issues.
- Close faults and complaints within SLAs.
- Primary interaction is within your own team and your direct supervisor.
- Receive detailed instructions on all tasks.
- Decisions impact your own work and are closely supervised.
- Act as an individual contributor as part of a team with a predetermined, narrow scope of work.
Requirements & Tech Stack
- Omnichannel - Customer Service
- Customer Service - P1
- Good in email and chat process.
- Good in typing.
Qualifications
- Any Graduation