Certified Medical Assistant, Ortho Clinic

Job Title: Certified Medical Assistant - Ortho Clinic

About the Role

This role focuses on providing medical and clinical support services to patients. It plays an important role in the revenue cycle process, clinical operations, and patient experience.

Key Responsibilities

• Prepares patient rooms, escorts patients to rooms, takes vitals, and documents patient information.
• Assists physicians with procedures and educates patients on specimen collection.
• Performs clerical or administrative duties in support of clinical operations.
• Controls and monitors patient flow to maximize efficient use of providers and exam rooms.
• Communicates delays to patients and providers.
• Responds to variations in patient volume, provider ability, and resources by making continual adjustments in room utilization and assignment.
• Prepares medical record for patient visit, confirming accuracy with patient identifiers, entering chief complaint and social history, which may require interviewing the patient.
• Provides a safe, comfortable, and clean environment for patients and families.
• Prepares exam room for each patient in accordance with needs of patient’s visit.
• Assists and/or chaperones providers/nursing with physical exams, treatments, and procedures as necessary.
• Performs and records vital signs (blood pressure, pulse, temperature, oxygen saturation, height and weight), records patient’s stated level of pain, and reviews list of medications with patient.
• Performs collection of specimens and/or ensures the necessary supplies and equipment are ready for the provider to use during the visit.
• Performs Point of Care Testing (POC) as ordered including but not limited to Urine dips, HCG testing, Strep A, HGB A1C, and glucose testing.
• Performs quality control checks on equipment.
• Assists in arranging for diagnostic testing and surgical procedures under direction of the nurse or physician.
• Assists with patient billing by ensuring CPT codes, diagnosis codes, and all supplies and procedures are indicated on charting.
• Ensures outside paperwork is scanned into the patient’s electronic medical record.
• Processes and tracks referrals and prior authorizations as requested/ordered by provider.
• Notifies provider of patient requests for referrals and prescription renewals.
• Stocks, maintains, and rotates medical supplies in clinic rooms daily according to clinic demands.
• Monitors expiration dates.
• Monitors medical supply inventory for clinic and orders medical supplies as needed.
• Participates in unit-specific quality improvement projects.
• Provides administrative support which may include coordinating interpreter services, answering telephone calls, taking accurate messages, forwarding messages, and faxing.
• May administer immunizations as needed.
• May be asked to cover satellite locations.

Requirements & Tech Stack

• Medical Assistant National Certification Attestation issued by a governing body (AAMA, AMCA, AMT, NCCT, or NHA).
• Basic Life Support (BLS) Certification OR Obtain within three (3) months.
• EPIC knowledge.
• Basic to moderate computer skills including documents, spreadsheets, e-mail, and automated scheduling software.
• Ability to navigate through electronic medical record systems.
• Knowledge and ability to use universal precautions.
• Knowledge of patient handling.

Qualifications

• High school diploma or equivalent.
• 0 – Less than Two (2) years of Medical Assistant experience.
• Ability to read, write, and spell in English to ensure accurate message taking and documentation.
• Good interpersonal skills.
• Demonstrates organizational skills and attention to detail.
• Ability to prioritize work and complete tasks in a timely manner.
• Works independently and accurately with excellent follow-through.
• Skills and knowledge necessary to provide care to patients throughout the life span, with consideration of aging processes, human development stages, and cultural patterns in each step of the care process. This includes:
• Knowledge of growth and development.
• Ability to interpret age-specific data and response to care.
• Provide age-specific communication.
• Maintains sensitive and confidential patient information according to HIPAA.
• Capability to make decisions to ensure patient safety and promote quality patient care.

Preferred Qualifications

• Two (2) years of Medical Assistant experience.
• Bilingual.
• Experience with electronic medical record systems.

Physical Requirements

• Occasional lifting of 30-35 pounds and turning of patients.
• Prolonged standing and walking.
• Occasional twisting, bending, reaching, pushing/pulling, sitting, kneeling, and squatting.
• Exposure to infectious disease and possible carcinogenic chemicals.
• Exposure of blood-borne pathogens.
• Requires fine manual dexterity to lift and maneuver patients.
• Requires visual and aural acuity necessary to monitor patient care.