Operations Engineer I, AWS Managed Services (AMS)

About the Role

AWS Applied AI Solutions (AAIS) is building AI solutions that improve human capabilities and transform business functions. The team creates end-to-end products that make complex things easy and hard things possible. This role requires someone who excels at working in an agile environment and collaborating with industry experts. The successful candidate will be excited about owning critical infrastructure services that serve global customers.

Key Responsibilities

• Troubleshoot and solve challenging operational issues in a complex enterprise environment.
• Support fleets of server instances interacting with multiple services across several AWS regions.
• Work directly with technical teams from AWS enterprise customers and partners to provide unique solutions for application deployment.
• Build and maintain CloudFormation templates and scripts to automate and deploy AWS resources and configuration changes.
• Collaborate and help build utilities and tools for internal use to enable high-speed and wide-scale operations.
• Leverage experiences to provide the voice of the customer to internal AWS teams.
• Drive customer communication during critical events.
• Create tutorials, how-to videos, and other technical articles for the AWS customer community.
• Work on critical, highly complex customer incidents that span multiple AWS services.

Requirements & Tech Stack

• Linux, Unix, or Windows experience.
• Software development with object-oriented language experience: 6+ months.
• Scripting language experience: 6+ months.
• Network and operating system support experience: 6+ months.
• Customer service experience: 3+ years, OR Technical support experience: 2+ years.
• Bachelor's degree in computer science or equivalent, OR 6+ months of technical support experience.

Qualifications

• AWS Managed Services (AMS)
• Systems Administrator experience.
• Cloud support, deployment, and maintenance experience.
• DevOps team experience, OR System Admin experience setting up, maintaining, and coordinating automated patch and configuration management of production servers.
• Programming/scripting with Ruby, Bash, and PowerShell.
• Other programming languages such as Python, Java, C++, C#.
• Systems administration in both Linux and Windows.
• Experience with virtualization technologies (Hypervisors, VMware, Xen).
• Experience managing full 3-tier architecture (Presentation, Application, and Data tier).
• Communication skills including presentations to diverse customer and team audiences.
• AWS experience is preferred but not required.
• Bachelor's Degree in an engineering or IT related discipline is preferred.