Trip Support Specialist

About the Role

The Trip Support Specialist I - Aviation will play a critical role in coordinating international flight operations and serving as a trusted partner to flight crews, operators, and customers worldwide. This is a fast-paced position that combines aviation operations, customer service, logistics, and real-time problem solving.

Key Responsibilities

• Coordinate Global Flight Operations by arranging and managing:
• Airport ground handling services
• Landing and overflight permits
• Airport slots and aircraft parking
• Customs, immigration, and regulatory requirements
• Hotel accommodations for flight crews
• Ground transportation arrangements
• Real-time flight following and operational updates
• Deliver Outstanding Customer Service by:
• Serving as a primary point of contact for assigned customers
• Building strong relationships through proactive communication and operational expertise
• Responding quickly to schedule changes, operational challenges, and customer requests
• Ensuring trips are executed accurately and efficiently from planning through completion
• Providing solutions in time-sensitive situations while maintaining exceptional service standards
• Manage Aviation Logistics by:
• Creating and maintaining trip records within company operating systems
• Preparing customer quotations, cost estimates, and operational documentation
• Coordinating with airports, government agencies, international vendors, and service providers worldwide
• Tracking trip progress and proactively communicating updates
• Ensuring accurate operational and billing documentation
• Support Flight Planning Activities (depending on the customer segment supported):
• Assisting with flight planning and route analysis
• Monitoring weather conditions and operational impacts
• Providing weather briefing support
• Utilizing flight planning platforms and aviation operational tools
• Communicating route, permit, and operational requirements to customers and crews

Requirements & Tech Stack

• Bachelor's degree in Aviation, Aeronautics, Aviation Management, or a related field preferred
• 0-2 years of aviation industry experience, or equivalent aviation education and training
• Strong customer service and communication skills
• Excellent organizational and time management abilities
• High attention to detail and accuracy
• Ability to prioritize multiple tasks in a fast-paced environment
• Strong problem-solving and decision-making skills
• Comfortable working independently and collaboratively within a team environment
• Experience with PPS8, Air Inc., Navblue, Microsoft Office Suite, flight planning software, aviation weather platforms, and aviation operational systems preferred

Qualifications

• Experience in one or more of the following areas is a plus:
• Flight planning
• Flight dispatch support
• Airport operations
• Business or corporate aviation
• Commercial aviation operations
• Military aviation operations
• Global trip support
• Aviation customer service
• Weather briefing services