Resident Services Coordinator

About the Role

The Resident Services Coordinator assists the Community Manager in overseeing the day-to-day operations of an apartment community, or communities, with resident relations issues. This role performs a variety of administrative/clerical duties and has primary responsibility for addressing resident concerns.

Key Responsibilities

• Oversee all aspects of the resident experience.
• Offer a professional, yet friendly, atmosphere in the leasing office.
• Maintain awareness of property competitors and contribute ideas to the Property Manager to improve resident retention and satisfaction.
• Contact and follow up on renewals, new residents, and work orders.
• Answer and handle incoming issues from current residents, always offering excellent service.
• Create a renewal program to optimize lease renewals and decrease resident turnover.
• Create ideas for marketing and events and assist in successful execution of these events.
• Plan fun activities for residents.
• Develop and execute strategies for optimizing online reputation and resident satisfaction surveys in accordance with goals set by Community Manager.
• Be available for after-hours resident relations and other activities.
• Perform other duties and projects as assigned by manager.

Requirements & Tech Stack

• Microsoft Office Suite
• Google Suite
• Industry specific software

Qualifications

• High school diploma or equivalent; or one year of related experience.
• Knowledge of property operations, marketing principles and practices.
• Knowledge of principles and methods for showing, promoting, and selling products or services; this includes marketing strategy and tactics, product demonstration, and sales techniques.
• Knowledge of business and management principles involved in strategic planning, resource allocation, planning and organization, and coordination of people and resources.
• Skilled with computer hardware and software.
• Ability to communicate effectively verbally and in writing.

Physical Requirements

• May be required to sit or stand for extended periods of time.
• Must be able to read documents, computer screens and data.
• Must be able to hear and understand verbal communications in person and over the phone or computer.
• May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds.
• Must be able to operate a computer, keyboard, mouse and other office equipment.

Work Environment

• This is a hybrid role, requiring the associate to work in one of our corporate or regional offices 4 days per week.
• The office is an open setting which may include bright lights, constant noises and distractions.
• A flexible schedule is required and hours include weekdays, nights, and weekends (including Saturdays and Sundays) as needed to meet business needs.

Company Information

• Weekly pay for all associates working onsite at an apartment community.
• Comprehensive healthcare coverage available for all full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance.
• 401(k) with robust company match.
• Opportunities for professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG).
• Paid time off plus floating holidays and volunteer days.
• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts).
• A valid driver’s license is preferred.