Technical Support Representative

About the Role

Mouser Electronics, founded in 1964, is a globally authorized distributor of semiconductors and electronic components for over 1,200 industry-leading manufacturer brands. We specialize in the rapid introduction of the newest products and technologies targeting the design engineer and buyer communities. Mouser has 28 offices located around the globe. We conduct business in 23 different languages and 34 currencies. Our global distribution centre is equipped with state-of-the-art wireless warehouse management systems that enable us to process orders 24/7, and deliver nearly perfect pick-and-ship operations.

Key Responsibilities

• Successfully performs all Technical Support duties.
• Actively supports the team by helping for complex or uncommon requests using best practices.
• Acts as a liaison with other teams for assistance when needed for ensuring service excellence.
• Supports local Technical Representative training needs when necessary.
• Ensures workflow is maintained if coordinator and management are not available.
• Uses resources effectively to provide customers the best component selection for the application and offers associated items with product support.
• Provides Mouser website and online chat support.
• Teaches customers how to navigate the Mouser website to allow customers to find information easily while minimizing their need of additional support from the Technical Support team.
• Communicates requirements and interacts effectively with customers, suppliers, Customer Service, Products, and other Mouser departments.
• Attends and contributes to supplier trainings and company meetings.
• Supports the Local Customer Service team and provides support for other teams when needed.
• Supports and participates in company total quality process and represents the company in a professional manner.

Requirements & Tech Stack

• Exhibits understanding of technical specifications to assist in the selection of semiconductor, electromechanical, interconnect, embedded products, and optoelectronic components and associated tools and accessories.
• Exhibits proficiency in the use of block diagrams, schematics, test equipment, and test procedures to analyze and troubleshoot printed circuit board assemblies and sub-assemblies.
• Exhibits proficiency in basic circuit theory, analysis, and design, and/or system-level configurations.
• Excellent written and clear verbal communication on Chat, the telephone, or in person.
• Interacts effectively with individuals and groups inside and outside the organization.
• Exhibits strong analytical, organizational, and time management skills.
• Analyzes the impact of decisions before execution.
• Must be detailed and thorough in work habits with the ability to multi-task.
• Demonstrates effective time management and organizational skills.

Qualifications

• Bachelor’s degree in electronics engineering or equivalent field of study.