Business Analyst, Functional Transformation

About the Role

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Key Responsibilities

As a Consultant, Functional Transformation on the Sales & Service team, you will be responsible for:

• Facilitate interviews, workshops, requirements sessions, and working meetings to elicit, analyze, document, validate, and prioritize business requirements.
• Analyze current-state processes, identify pain points, and translate business needs into process flows, user stories, acceptance criteria, and functional requirements.
• Coordinate with client stakeholders, business users, architects, developers, and product owners to support future-state process and solution discussions.
• Investigate business and client issues, clarify root causes, track risks, issues, decisions, dependencies, and action items, and coordinate resolution.
• Support Salesforce-enabled business process and Customer Relationship Management (CRM) solutions by preparing training materials, standard operating procedures, job aids, and user acceptance testing (UAT) materials, and by participating in change-management and Agile delivery activities.

Requirements & Tech Stack

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to provide clear guidance to others

Qualifications

Required

• Bachelor's degree
• 1+ years of experience performing business analysis tasks, including requirements gathering, process analysis, stakeholder management, data collection, and data analysis
• 1+ years of experience within the product development lifecycle, including concepting/prototyping, research, design, workflows, etc.
• Ability to travel 0-25%, on average, based on the work you do and the clients and industries/sectors you serve.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Preferred

• Experience using Salesforce, performing Salesforce configuration, completing Salesforce training, or holding a Salesforce credential
• Experience with grant development, evidence review, and manuscript drafting and editing
• Degree in psychology or completed coursework in psychology
• Experience supporting federal, state, or local government agencies or public higher education institutions
• Experience applying foundational Agile concepts, including user stories, backlog refinement, sprint planning, and retrospectives
• Experience using Anthropic Claude Code