Operations Executive Intern

About the Role

The Operations Management Executive is a full-time, on-site role based in Hyderabad. This position focuses on supporting client onboarding, understanding client requirements, and ensuring smooth adoption of IHM Connect ERP solutions. The intern will assist in preparing presentations, reports, and follow-up communication, while proactively identifying opportunities to improve client experience. This role offers exposure to ERP implementation, customer success processes, and cross-functional collaboration in a dynamic, growth-oriented environment.

Key Responsibilities

Client Onboarding & Implementation

• Manage end-to-end onboarding process for schools and business clients
• Coordinate data collection, system setup, and implementation timelines
• Ensure smooth migration of operational data to the IHM Connect platform
• Conduct onboarding sessions and training for client teams

Operational Management

• Act as the primary point of contact for assigned clients
• Monitor platform adoption and ensure proper usage of modules (HR, Finance, CRM, WhatsApp Automation, etc.)
• Identify operational gaps and proactively suggest improvements
• Ensure SLA adherence and timely resolution of client issues

Relationship & Retention Management

• Maintain regular communication with school management and business owners
• Support renewals and contract negotiations in coordination with the sales team
• Address escalations and ensure long-term client satisfaction
• Work on improving retention and reducing churn

Strategic Operations & Process Optimization

• Build and improve SOPs for onboarding and client management
• Analyze operational data to identify bottlenecks
• Coordinate cross-functionally to improve internal workflows
• Assist in pricing discussions, service scope alignment, and operational feasibility

Requirements & Tech Stack

• Day-to-day responsibilities include engaging with clients to address queries, tracking client satisfaction, coordinating with internal technical and sales teams, and maintaining updated records of client interactions.
• Exposure to ERP implementation, customer success processes, and cross-functional collaboration.

Qualifications

• Strong customer-focused mindset, with skills in Customer Satisfaction and Account Management to build and maintain long-term client relationships.
• Effective Communication skills (verbal and written) to interact with diverse stakeholders and present information clearly.
• Interest or foundational skills in Sales and Consulting to support solution positioning, client needs assessment, and upsell opportunities.
• Basic understanding of ERP or software solutions, and the ability to learn product features quickly.
• Good organizational and time-management abilities, with attention to detail in documentation and follow-ups.
• Ability to work collaboratively on-site in Hyderabad with cross-functional teams in a fast-paced environment.
• Pursuing or recently completed a degree in Business, Management, Information Technology, or a related field is preferred.