Customer Service Executive

About the Role

We are looking for a Customer Delight Executive who is passionate about delivering exceptional customer experiences. You will be the voice of Ugaoo — assisting customers across multiple channels, resolving concerns, and ensuring satisfaction at every step of their journey.

Key Responsibilities

• Handle pre-order, post-order, and product advice queries via WhatsApp, Instagram, email, and calls
• Resolve customer complaints with empathy and in line with company policies
• Coordinate with internal teams to address grievances and special requests
• Maintain accurate customer records on the company platform
• Provide product information, order updates, and post-sales support
• Report and escalate issues to the relevant teams when required

Requirements & Tech Stack

• WhatsApp
• Instagram
• Email
• Calls

Qualifications

• Strong communication and interpersonal skills
• Good multitasking and time management abilities
• Customer-first mindset with a problem-solving approach
• Passion for plants and the world of e-commerce is a big plus.