Associate, IT Specialist
Cresset
Denver, COFresher17h agovia LinkedIn
About the Role
Cresset is seeking an IT Specialist to report to the IT Director. The primary responsibilities of this role are to ensure the stability, integrity, and efficient operation of the IT infrastructure at Cresset.
Key Responsibilities
- Provide technical services and support for Windows Domain, Hosted Exchange, and O365 business applications.
- Support Azure hosted cloud infrastructure.
- Document maintenance for all computer systems and network infrastructure.
- Maintain quality service by enforcing organization standards.
- Evaluate and recommend IT technology.
- Provide end-user support within a ticketing system, resolving issues in a timely manner.
- Adhere to established SLAs while investing and prioritizing tickets.
- Assist in documentation of IT processes, procedures, and systems.
- Provide phone, A/V, user, and system assistance and support.
- Manage employee onboarding, setup, and imaging.
- Be on call as needed.
- May require travel.
Requirements & Tech Stack
- Expert at using and supporting Microsoft Office products and other productivity applications.
- Strong experience with TCP/IP.
- Experience securing and supporting internet-connected computers.
- Strong knowledge of Internet protocols including DNS.
- Strong knowledge of Microsoft Operating Systems.
- Excellent troubleshooting skills.
- Strong written and verbal communication skills.
- Ability to work on deadline and communicate effectively with management and end users.
Qualifications
- Bachelor’s Degree in Computer Science and/or equivalent experience.