Tech Support Intern

Tech Support Intern

About the Role

BrightCHAMPS is a fast-growing EdTech company building learning experiences that help children develop real-world skills and confidence. We blend pedagogy, technology, and data to create scalable learning programs.

We are looking for a motivated and detail-oriented Tech Support Intern to join our team. This role is ideal for candidates with a strong foundation in SQL, logical reasoning, and technical troubleshooting who are eager to gain hands-on experience in a fast-paced technology environment. The intern will work closely with internal teams and external stakeholders to investigate issues, analyze data, support API-related activities, and help deliver effective technical solutions.

Key Responsibilities

• Assist in resolving technical support tickets and troubleshooting application issues.
• Write SQL queries to extract, analyze, and validate data.
• Investigate data discrepancies and perform root cause analysis.
• Collaborate with Developers, QA and Stakeholders to resolve reported issues.
• Analyze API requests, responses, and logs to identify errors.
• Use browser developer tools (Network, Console) for debugging and issue investigation.
• Document issues, resolutions, and troubleshooting steps.

Requirements & Tech Stack

• SQL (joins, aggregations, filtering, etc.)
• Strong analytical and logical problem-solving skills.
• Basic understanding of APIs, HTTP requests/responses, and common error codes.
• Familiarity with browser developer tools for debugging.
• Good communication skills and eagerness to learn.

Qualifications

• Pursuing or recently completed a degree in Computer Science, Btech, BCA, Engineering, or a related field.